Terms and Conditions

Chessell Pottery Barns is the Isle of Wight trading name of Pottery Cafe Ltd. Registered office is: 735 Fulham Road, London SW6 5UL. Registered Number: 3655398 (England and Wales), VAT number: 773825595.

These Terms and Conditions apply to all transactions between Pottery Cafe Ltd and yourself. They do not affect your statutory rights.

Customer orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. Please note that once we have accepted you order a legally binding contract between you and us takes place.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit one of our stores.

Order Processing

Your order is sent directly to our secure till on the Isle of Wight for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders Mon-Sat before 3pm. (excl Bank Holidays).

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website.

Security

We use the industry leading internet payment company SagePay to protect your card details and protect us from fraud. The following security systems are used. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Availability

Goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform you as soon as possible if the goods you have ordered are not available. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

All information provided on the products on this website is intended as a guide only. Dimensions, weights and colours may differ slightly.

Prices

All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed. Every care has been taken to ensure the content of this website, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.